Chatbots have become more common than you know. Currently, 1.4 billion people globally use chatbots. Almost every other day there’s a new AI chatbot being released on the market. AI-powered chatbots are also capable of automating various tasks, this includes sales and marketing, customer service, and much more.
More and more businesses demand AI chatbot software has skyrocketed, and the marketplace of companies that provide chatbot technology has become cluttered. AI Chatbots are amazing and they help companies of all scales. So, we did some research and rounded up some of the best AI chatbots for businesses in 2023.
Let’s dive in.
What is an AI Chatbot?
AI-powered chatbots provide a more human-like experience for the customers, and they can keep on having natural conversations with the customers. While basic chatbot technology moves the conversation forward with customers using UX features like Facebook Messenger’s suggested responses.
Some of the best AI chatbots have sophisticated AI software built in. This software can help businesses improve sales, customer experience, and build stronger customer relationships.
Best AI Chatbots for 2023
1. atSpoke: Best AI Chatbot for IT, HR, and Business Ops
atSpoke is an incredible AI chatbot, and it makes it easy for employees to get the knowledge that they need. The tool is an internal ticketing system that has a built-in help desk AI. It allows teams to enjoy 5x faster resolutions by immediately answering 40% of customer queries automatically. The AI responds to a huge range of employee questions by surfacing knowledge base content. Some of the best features of atSpoke are:
- Multi-channel (chat, email, and SMS customer service)
- Alerts/Escalation
- Automated Routing
- Knowledge Base Management
- Reporting/Analytics
- Workflow Configuration
2. Microsoft Bot Framework – Best Open Source AI Chatbot
The Microsoft Bot Framework is a great framework for building conversational AI. The Bot Framework Composer is an open-source visual authoring canvas for developers and multi-disciplinary teams to design and build conversational experiences. Users can use Microsoft Bot Framework which allows you to use a comprehensive open-source SDK and tools to easily connect the bot to popular channels and devices.
- AI and natural language
- Open-source SDK and tools to build, test, and connect bots to popular channels and devices
- Speech capabilities
- Omnichannel experience (website or apps, Facebook, Microsoft Teams, Skype, and more)
3. Zendesk Answer Bot – Best Agent Desk AI Chatbot
Zendesk Answer Bot is a great AI chatbot, and it can be integrated with your support team within the Zendesk support system. The Answer Bot pulls relevant articles from your Zendesk Knowledge Base to provide customers with the information they need. You can integrate your Zendesk Answer Bot with other technologies, or if you want, you can let it work independently.
- Multilingual
- Multi-channel (email, web forms, chat, in-app)
- Integrates with Zendesk Guide knowledge base
- Seamless integration within the Zendesk agent desk platform for seamless customer interactions
- Deep learning
4. X.ai – Best AI Chatbot As a Personal Assistant
If you’re a one-man army, then you should use x.ai, as it can reduce your burden of doing administrative tasks. X.ai is the best personal assistant chatbot that can schedule meetings and follow up to confirm the time with attendees.
Once you create an account, it’s as simple as CC x.ai on an email, it connects your calendar and will coordinate with guests to find a time that works.
- Meeting scheduler
- Meeting tracker
- Auto-responder
- Google calendar integration
- Outlook.com calendar integration
- Office 365 calendar integration
- User access control
- Analytics and reporting
5. WP-Chatbot – Best AI Chat for WordPress
WP-Chatbot is the perfect chatbot when it comes to WordPress websites. It can provide millions of websites that run on WordPress. You can easily integrate WP-Chatbot with your Facebook business page and give yourself the power of automated customer interactions. There’s a one-click installation process, and it is one of the fastest ways to integrate live chat into your WordPress website.
The website owners can have a single inbox for all messages, regardless of the chat happening on messenger or the website. This is a great way to manage all the customer interactions that happen around your brand.
- One-click installation for WordPress
- Customization
- Custom greeting
- Facebook page branding
- One inbox for better customer interaction management
- Integration with your Facebook Business Page
- Compatible with all versions of WordPress
Conclusion – Best AI Chatbot 2023
The best AI chatbots can improve your workflows, efficiency, and productivity. But, it’s all possible just by choosing the right AI Chatbot partner. The type of AI Chatbots you can get today is incredible. So, businesses need to find the right type of best AI chatbot in 2023.
All the best businesses today are using AI chatbots for their customer interactions. And 53% of organizations are expecting to use AI chatbots in the near future. This is why it is essential for your business to rely on an AI chatbot.
